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Having Difficult Conversations

Discover Marshall Rosenberg’s 4 steps to nonviolent communication in this scenario-based video. It can be challenging to tackle performance, behavioural or developmental conversations; in this video, you will be taken through a 4 step process to tackling difficult conversations:

1) What did you observe? What is it that made your life less sunny?

2) How do you feel?

3) What do you need?

4) Make a request.

The purpose of this approach is to remove judgement and blame from difficult conversations.

Who's It For?

This is an ideal video for anyone who is avoiding difficult conversations or for people that find tackling challenging issues with colleagues. The 4 step model is a useful tool for any person required to give developmental feedback or have regular 121s.

Jack Pinter

Communication, Leadership, Management, Difficult Conversations, Coaching

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