We will host an interactive webinar designed to teach participants new techniques for delivering feedback that is both heard and received effectively. Poorly communicated or painful feedback can have a lasting negative impact, but with the help of accessible tools, this session will show you how to convey your message clearly while keeping your audience in mind.

What we’ll cover:

• Understanding the true value of feedback
• Exploring the Parent/Adult/Child Ego State model and its role in defensiveness during feedback
• Structuring your message effectively
• Recognising how psychological drivers might impact your delivery
• Practising active listening skills

Who is this relevant for?

Line managers and anyone responsible for giving or receiving feedback.

About your host:

Emma and Celia are part of the team behind Communication Collective, who specialise in creating bespoke training for individuals and organisations, covering a wide range of communication topics — from confidence and public speaking to assertiveness and networking. They’re passionate about empowering their clients to communicate with impact.

Learn effective feedback techniques with Celia Wright & Emma Darwall Smith