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Delivering Bad News

We often have to deliver unwanted, unexpected or uncomfortable news as part of our role. Often the weight of the conversation can affect our ability to deliver the information in a succinct, calm, professional manner. In this 'how to' video discover a toolbox of approaches that will help you deliver bad news effectively. From avoiding small talk, dealing with pushback, staying calm and preparing appropriately this video will present some potential strategies for you to consider.

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A great video for anyone who is looking for ideas, tools, techniques and new approaches for tacking delivering bad news.

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