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Dealing With An Aggressive Customer

Often a customer can come across as aggressive if they don't feel listened to or if they don't feel that their feelings are being considered. In this video you will experience using a simple strategy that helps you to acknowledge how your customer feels, demonstrate empathy and help you to stay calm and resilient.

Who's It For?

A great video for anyone who finds it difficult to deal with aggressive or difficult stakeholders and customers. Discover how you can move the conversation from the destructive to something more productive and forward thinking.

Jem Wall

Communication, Leadership, Difficult Conversations

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