:
Log in Free Trial
Log in Free Trial

Building Empathy

Empathy it talked about a lot but what does it mean? In this video you will explore the difference between empathy and sympathy, and why empathy helps you connect and build relationships, you will discover how to use perceptual positions to step into your customer or stakeholders shoes and truly reflect on how they would be feeling in a difficult situation. This knowledge and understanding can help ground you in the conversation and unlock greater empathy.

Who's it for?

A good video for anyone looking to build empathy into their communication or customer service. A simple idea that will help anyone understand the difference between sympathy and empathy.

Debra Leigh

Presentation, Communication, Leadership

Start your free trial now

Get instant, no obligation access to our ever-growing library of video classes, courses and live events.
Get started :

Related videos

:
:

What our customers say

:
:
Finally, a learning design company that understands what learners are looking for; engaging, powerful, thought-provoking videos.
Pinda Dhillon
Director of L&D, Academies, Centrica
The inrehearsal library is packed with many useful topics which translate to our learners well. They are constantly adding content.
Simon Thurston
LXD Consultant, McDonald's
inrehearsal’s learning content is exactly what our employees are asking for.
Solveiga Karkauskaite
L&D Experience Manager, McCann
inrehearsal is utterly fabulous – offering 100s of highly engaging videos to support personal growth & development for our teams.
Michelle Fox
Head Of Talent & Diversity, Capsticks
inrehearsal's contemporary approach fits well as we want to present learning opportunities that engage and resonate with our employees.
Vanessa Edmonds
HR Director, UK & RoW, Page Group
inrehearsal are awesome to work with. We created something together that went beyond our original expectations.
Adam Goodsearles
Learning Partner, BT
inrehearsal shows their absolute passion for producing relevant and fresh content in response to the needs of the businesses they support.
Louise Donnelly
Senior L&D Manager, Cancer Research UK
We’ve found tons of ways to incorporate inrehearsal videos into our learning offer and the topics, insight and relevance are always spot on!
Emily Allen
People Director, Cooper Parry
The inrehearsal materials have been a great addition to our portfolio of learning.
Mike Mair
Head of L&D, BARD Pharmaceutical
Short. Powerful. Practical. inrehearsal's content is a world away from what's out there at the moment.
Adam Lancaster
Global L&D Partner, Financial Times
inrehearsal are top of the pile. Other providers are not really able to match the quality of their content.
Stephen Flurrie
Head of L&D, East of England Coop
If you want impactful, sharp and modern bite-sized content on a wide array of topics then inrehearsal is your solution.
Becki Sterling
Group L&D Manager, De La Rue
The inrehearsal videos have highly added value to our Content Curation project and everyone is loving it!
Carla Taveres
Global Digital Learning Manager, Page Group
:
:

Ready to get started?

Get in touch
:
Start Your Free Preview
:

Discover how to collaborate with inrehearsal to create your own content.

Start your free trial now

Get instant, no obligation access to our ever-growing library of video classes, courses and live events.
TRUSTED BY WORLD LEADING ORGANISATIONS

By submitting your contact information, you confirm that you have read, agreed and consent to your data being processed in accordance with the inrehearsal Privacy Policy which explains how inrehearsal collects, processes and shares your personal data.
TRUSTED BY WORLD LEADING ORGANISATIONS
icon-play-outline